FAQs - Access

A new edition of iRefer guidelines will be published in Spring 2017.

Access

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Why do I have to pay for the guidelines?
The latest edition of The Royal College of Radiologists (RCR's) imaging referral guidelines, iRefer, is now available to all NHS professionals in the UK - please see below for further details on how to access the guidelines depending on your location. The guidelines are available to purchase electronically; various options are available. See prices for more information.  If you have any queries, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Members and Fellows of The Royal College of Radiologists can access the guidelines via the RCR website

iRefer available to all NHS professionals in England

We are pleased to announce that the seventh edition of the adult and paediatric imaging referral guidelines from The Royal College of Radiologists (RCR), known as iRefer, is now available to all members of the NHS in England for free as part of an agreement with the Department of Health.

• If you are located within the NHS network, please type the address http://www.irefer.nhs.uk into your web browser in order to access them.

• You can also access iRefer via the e-Learning for Healthcare Portal if you have an existing account. Login to http://portal.e-lfh.org.uk/ To access the guidelines, please select the 'Launch iRefer' link in the left hand menu and you will be taken directly to the iRefer site. Any queries should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it.

If you do not currently have an e-LfH account, you can register here.

iRefer now available for NHS professionals working in Northern Ireland
We are pleased to announce that iRefer is now available in Northern Ireland via the HSC Business Services (BSO) intranet. Any support queries should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it. .  

iRefer - Scotland
The guidelines are available at: http://www.irefer.scot.nhs.uk/ If you are accessing the site from an authorised NHS Scotland site then going to this web address will take you into the guidelines. If the location that you are accessing the site from is not authorised, you will be presented with an access request form. Complete the form with your details and support staff will verify the form and action your request. Any queries should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. at NHS Scotland. 

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Do I have access to the app if I purchase the online version?
No, all items need to be purchased individually dependent on your needs.

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Do I have access to the online version if I purchase the app?
No, all items need to be purchased individually dependent on your needs.

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May our department trial the latest version to see if it suits our needs?
Unfortunately, trial access to the guidelines is not available.

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What do you mean by 'concurrent users'?
This is based on the number of simultaneous users accessing the guidelines. For example, a 10 concurrent user license would allow ten users to log in and use the guidelines at one time, but the eleventh user attempting to log in would be blocked, and unable to initiate a session until one user logs out.

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How many people should we purchase a licence for?
This will depend on your intended usage – the number of users who will need access to the guidelines at any one time. Please assess your requirements carefully before purchasing. If the subscription type chosen is not suitable due to increased usage, you can upgrade your account and pay the difference between the two subscription types.

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Can I upgrade my subscription?
Yes, if you find that you require additional user access to iRefer, you can upgrade your account and pay the difference between the two subscription types.

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Does iRefer work on all web browsers just like any other website?

We produce standards-compliant and accessible websites. A balance between technologies in current use, older technologies and future developments is made to achieve this compliance.
 

Minimum requirements for the website are:

  • Internet Explorer 7, Windows XP
  • Mozilla Firefox 3.x, Windows XP
  • Safari 3.x, Windows XP
  • Opera 9, Windows XP
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Is there a maximum number of concurrent users allowed?
We do not impose a limit on the number of users who can access the site at one time. Any organisation requesting access for more than 50 users will need to fill in the Request for a quotation for 50+ licence form in order for us to assess the request more fully.

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Is the site accessibility-compliant?
iRefer is accessible and usable by a wide community. It works and displays satisfactorily on all major and common browsers within our target market. To this end, the site is fully compliant with levels 1 and 2 of the W3C accessibility guidelines (http://www.w3.org/TR/WCAG10/), and the site design is also informed by section 508 of the Rehabilitation Act (USA) and other relevant accessibility laws.

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Why haven't I received my email confirmation?
Please check your junk mail folder in your email. You should receive two emails – a receipt and a 'Welcome to iRefer' email which will contain the link you require in order to activate your subscription.

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How do I set up concurrent user access?
There are a variety of options available to you.

When you purchase a concurrent user licence, you will need to set up a master account which will act as an administrator account. A master account can create and edit user accounts, as well as modify subscription settings.

Once the master account has been created, you can set up access either via a standard account, a shared account or IP recognition:
  • Standard – A standard account allows individuals (up to the maximum of the licence purchased) to log in at one time using their email address and a password. Users will be able to edit their own settings such as change their email address or password.
  • Shared – A shared account allows multiple users to login at the same time using the same login. Only a master user can change the login details for a shared account.
  • IP recognition – IP recognition allows seamless authentication from a recognised static public IP in an institution. IP recognition will not be by a range. If your trust access the internet via the N3 network and you are unable to provide a public IP, you will be unable to use IP authentication as the RCR is not on the N3 network.
    Users do not have to follow any special log-in instructions, remember any usernames or passwords or have to be logged into their intranet in order to access the iRefer.
  • By giving The Royal College of Radiologists, the IP address of your organisation, you will not be compromising your security settings. The Royal College of Radiologists will not be able to access your secure network and will not communicate the IP address  to any third parties.

All access methods are equally valid and there is no benefit of having one over another. We offer these access methods to ensure that we always have at least one suitable option for any organisation wishing to purchase iRefer.
 

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Can iRefer be accessed remotely by staff?
Staff can access the guidelines remotely by using a standard or shared account.
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My organisation has a subscription to iRefer, but I'm not able to access the guidelines. I'm prompted for a username and password. Why is this happening?
When this happens, the IP address for your machine is not being recognised by our computer. This failure is caused by one of three things:
  • Your organisational subscription has not yet been activated
  • The person who "activated" the online subscription did not enter in all needed IP addresses for your organisation
  • The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server
     

What should I do?

Talk to your IT administrator, and let them know you are having trouble.
 

Who from my institution can access iRefer?

If access has been set up using IP recognition, the subscription fee allows for unrestricted internet access at one location. Any user connecting from an authorised computer on your network will be allowed access to iRefer.
 

How will this work?

When someone attempts to use iRefer, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing organisation. If it is, the user will be able to acccess the guidelines.

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Can my institution subscribe to the online version?
See Prices for details about subscription options.

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How can I access the guidelines if I don't have access through an institutional subscription?
If your institution does not subscribe, you can choose to purchase access to the guidelines online as an individual.
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Is it possible to obtain free access to iRefer?
iRefer is now available to all NHS professionals in England, Scotland and Wales for free. The Royal College of Radiologists regrets that it is unable to provide free trial access to the guidelines.